All "Sale" or "Discounted" or "Bundled" or "Seasonal" or Items sold as "last item or limited stock" Items or full price purchases made 30 calendar days prior to return/refund request are considered FINAL. No Returns, No Exchanges via online or in the store locations. No Exceptions.
COUPON CODE PURCHASED ITEMS: Any full priced items purchased with a coupon code are available to return for store credit only, with shipping cost to the buyer. Any sale items purchased with a coupon code are final sale as listed above. No returns or exchanges will be granted for sale items.
HOLIDAY/SEASONAL RETURN POLICY: Orders placed on or between Nov 18th and December 24th will be eligible for return until January 15th.
Holiday returns must be postmarked no later than January 15th. ALL OTHER LISTED RETURN GUIDELINES APPLY FULLY.
All items that are to be eligible for return must be sent to the store email address (Shop@thevintagephoenix.com) and approved before you send your item back. Items must be submitted for return within 10 days of receipt date, (confirmed by tracking). and received no later than 30 calendar days from purchase. If you send your item back for return before approval or after the 30 day cut off. You forfeit the return option and your item(s) will be donated to a local shelter or charity.
Items eligible for returns after approval is confirmed must be postmarked within 5 actual days of the Approval date to receive a refund. If not postmarked but sent after the 5 day period up t the 30 day cut off will receive store credit only. Item(s) must be unwashed, unworn, unaltered, be free of any stains, odors, or damage of any kind as well as animal hair, unopened, unused or installed and with the original sales tags on. We do not offer returns or refunds for buyers remorse or testing if items fit the decor. All other situations must follow the return policy fully.
Exchanges online require you to place a new order for the items you wish to exchange. This will ensure your selection is in stock before we have received your return. Please include the new order number for the exchanged item on the receipt you are sending back with the merchandise so that we can refund you correct amount and to the same payment method. Items purchased in store are subject to availability, however, if approved for exchange and there is not a selection available, an in-store/online credit may be given with limitations and the stores discretion be given only in the form of a coupon discount code.
After your return has been received, refunds will be issued within 5-7 business days, though usually much sooner.
Customers are responsible for the cost of all shipping Returns/Exchanges. It is fully recommended for you to keep your tracking label information. We will not reimburse shipping for returns or exchanges.
Damaged items are rare, as each item is inspected before shipping, However, in the event, this occurs. It is the policy for you to contact us for the exchange first and provide detailed pictures and incident to us before authorization will be granted. You will be sent an exact replacement and in the instance we no longer carry the item you will be given options to a replacement or a refund within the times schedule will be given.
Furniture/Home Decor items, used items, installed, boxes open will be considered used goods and cannot be refunded, or returned outside of our standard 30 day return policy. All electronic, lighting, or large furniture will incur a restocking fee of 25% upon receipt and before a refund may be given. All request for return after 30 days of purchase will be denied and no refund or/exchange/return will be authorized under any circumstances.
For additional questions or concerns. Feel free to contact us at Shop@TheVintagePhoenix.com